FREQUENTLY ASKED QUESTIONS

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q What are the prizes for this promotion?
A See the Official Rules for complete details.
Q How many prizes could I win?
A One instant win game prize and one sweepstakes prize per person.
Q How do I play the instant win game?
A Follow the on-screen instructions on the game page to find out if you’ve won.
Q I won the instant win game, but never received an email with more details. What should I do?
A To make sure you get emails, add customercare@m.helloworldmail.com to your address book. Fill out the form below to let us know you didn’t receive your win email.
Q How will I know if I'm the sweepstakes winner?
A The grand prize drawing will be held on or around 1/4/2018. The winner will be notified via the contact information provided upon registration.
Q I got a message that I've already entered today, but I haven't. What should I do?
A Make sure you are visiting https://nissan.promo.eprize.com/mnt2/ directly rather than a bookmarked page in your browser
Q I think I’m having technical issues. What should I do?
A Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled.
Q I have recently moved or updated my email address. Can I change my registration information for this promotion?
A We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information unless you are awarded a prize. If you do win a prize during the promotional period, please contact customercare@helloworldfulfillment.com and provide your updated information.
Q Why can't I use my P.O. Box address to register or claim my prize?
A Your home address allows us to identify your residence for eligibility purposes.

Still have a question? Please complete this form. Note: a response may take up to three business days. Please do not send in questions regarding vehicle issues or other automobile queries.

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